![]() Draws on a range of digital channels and tools.Receives attention and support from senior leaders. ![]() Builds a shared sense of purpose aligned to organisational strategy.Organisations should also inform employees about any additional support available, such as Employee Assistance Programmes or other helplines, and emphasise any other benefits, such as health insurance. Understanding employee work-related mental wellbeing is important in effective employee communication.Īn effective approach to internal communication will be cohesive and strategic, and support a culture of trust and openness. ![]() Listen to our webinar Leading and communicating through crisis, produced during the pandemic. Communication should be transparent and detail how the organisation is responding to, and impacted by, the situation, as well as keeping employees informed of developments which may affect them physically, emotionally and financially. Our evidence review on developing effective virtual teams provides practical recommendations to mitigate communication issues.Įmployers can build trust by communicating information regularly to employees. One challenge is maintaining ongoing communication remotely. Evidence shows that virtual teams face more challenges than face-to-face teams to continue operating effectively. For example, a doctor discussing a diagnosis with a patient and their family members will require a level of formality higher than that used by the care assistant encouraging a patient to eat some food.įor formal communication to be effective within health and social care settings it is important to avoid jargon or, if it is necessary to use technical language, it may be helpful to add images or pictograms to get the point across and ensure the language used is understood.At times of uncertainty and change, good employee communication becomes even more vital. The degree of formality that health and social care workers are required to keep depends on the circumstances. It is therefore fundamental that this type of information is clearly understood and respected.Īn example of formal communication within health and social care settings is a letter from a doctor including test results. ![]() The Department of Health (now Department of Health and Social Care), together with National Health Service England, published in 2010 Benchmarks for Communication which focuses on the specific needs, wants and preferences of people and carers.īut why are effective communication skills so important in health and social care?įormal communication is a style of speaking that is used in professional or official settings using neutral words which are understood by the majority of people and expressed in a way that is considered acceptable and respectful by the majority.Ĭommunications within health and social care settings may include sensitive information such as illness diagnosis, treatments or care needs. Knowing how to communicate with patients and learning the dynamics of interpersonal relationships is essential for health and social care workers to perform their work at the highest standard. ![]() Today, patients usually look to their healthcare worker to help them navigate through a complicated system and expect communication to be based on shared decision-making. In the past, patients were used to a healthcare worker being dogmatic and paternalistic. The World Health Organisation has outlined how the relationship between patients and healthcare workers has evolved over the years with a change in expectations. Those affected by a disease are often overwhelmed by fear for their own health and can become irritable, and therefore need reassurance from others. Many people may have difficulties in understanding information provided because of language barriers, limited literacy, physical conditions (such as brain damage) or age.Īdmission to a nursing home, a foster care home or health facility is a stressful event that involves a noticeable change in lifestyle that requires support. Effective communication within health and social care settings is very important because it can have a direct, or indirect, impact on the health and social care provided, the overall wellbeing of the patient and on the relationships with patients, family members or colleagues. ![]()
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